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100% Paperless Enrollment using Self-Service
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Enwisen, the leading vendor of on-demand HR Communications solutions, helped W.L. Gore & Associates Achieve a 100% Paperless Enrollment By Integrating “Content-in-Context” Communications and Decision Support with their PeopleSoft Self-Service applications.
W.L. Gore & Associates, the innovative company that brought products such as ELIXIR® guitar strings and GORE-TEX® fabrics to the world, has successfully deployed Enwisen’s AnswerSource Knowledge Center to achieve a 100% paperless enrollment environment for their nearly 5,000 associates.
W.L. Gore & Associates also plans to Deploy Enwisen AnswerSource Knowledge Center Suite to Create a World-Class Employee Portal.
Gore is building an Employee Portal that will allow their nearly 5,000 associates across the country to get the HR information they need when they need it. According to Sarah Emerson, the project leader on the Compensation and Benefits Team, “We want our associates to be able to help themselves. Anytime. From work or home – in such a way that it would also free HR to do more strategic work, and not drain limited HRIS resources.“
The main goals of the initiative, according to Emerson, are to:
Provide 24x7 employee self-service for employees as well as their dependents and spouses.
Ensure consistent answers to questions across the workforce.
Provide tools that help employees make decisions on the broad range of HR services.
The Solution: PeopleSoft Integrated with Enwisen’s AnswerSource
To achieve this goal, Gore is integrating Enwisen’s AnswerSource Knowledge Center with their PeopleSoft HCM self-service applications.
Emerson explained, “We are very pleased with our PeopleSoft self-service applications. But we realized upon deployment that to meet our goal of 100% employee self-service, just providing transactions would not be enough. We’d also have to integrate personalized content and decision support that was ‘on demand’ within the transactional environment."
“Upon evaluating Enwisen’s AnswerSource Knowledge Center, we realized it was just what we needed to get our HR portal strategy off the ground.”
According to Emerson, AnswerSource was selected due to its:
High feature-to-price value.
Rapid deployment.
History of customer success.
Integration with PeopleSoft.
The First Phase: A 100% Paperless Enrollment
As the first phase
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